Frequently Asked Questions
Find answers to common questions about pet adoption, care, and our services
What is the adoption process?
Our adoption process includes:
- Browse available pets on our website
- Book your favorite companion pet
- Schedule a meet-and-greet session
- Complete the adoption paperwork
- Pay the adoption fee
- Take your new family member home!
What are the adoption fees?
Adoption fees vary based on the type of pet:
- Dogs: ₹5,000 - ₹15,000
- Cats: ₹3,000 - ₹8,000
- Birds: ₹1,500 - ₹5,000
These fees include vaccinations, microchipping, and initial health check.
Can I adopt if I live in an apartment?
Yes! Many pets adapt well to apartment living. We'll help you choose a pet that fits your living situation. Cats and small dogs are often great apartment pets. We'll also provide tips on making your apartment pet-friendly.
What should I feed my new pet?
We provide detailed feeding guidelines for each pet:
- Dogs: High-quality dry food twice daily, fresh water always available
- Cats: Wet and dry food combination, clean water daily
- Birds: Specialized bird seed mix, fresh fruits and vegetables
We'll provide a starter pack with recommended food brands.
How often should I take my pet to the vet?
Regular veterinary care is essential:
- Puppies/Kittens: Every 3-4 weeks until 16 weeks old
- Adult pets: Annual check-ups and vaccinations
- Senior pets: Every 6 months for health monitoring
We partner with local veterinarians and can provide recommendations.
What vaccinations does my pet need?
All our pets come with initial vaccinations:
- Dogs: DHPP, Rabies, Bordetella
- Cats: FVRCP, Rabies, FeLV
- Birds: Avian-specific vaccinations as needed
We provide a vaccination record and schedule for future boosters.
Do you offer pet training services?
Yes! We offer various training services:
- Basic obedience training for dogs
- House training for puppies
- Behavioral consultation for all pets
- Group training classes on weekends
Training sessions can be scheduled at our facility or in your home.
Do you provide grooming services?
We offer comprehensive grooming services:
- Bathing and brushing
- Hair trimming and styling
- Nail trimming
- Ear cleaning
- Flea and tick treatment
Appointments can be booked online or by phone.
Can I return a pet if it doesn't work out?
We have a 30-day return policy. If the adoption doesn't work out, you can return the pet within 30 days for a full refund. We'll work with you to find a better match or provide additional support to make the adoption successful.
What are your operating hours?
Our operating hours are:
- Monday - Friday: 9:00 AM - 7:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: 11:00 AM - 5:00 PM
We're closed on major holidays. Emergency services are available 24/7 for adopted pets.
Do you offer financing options?
Yes, we offer flexible payment options:
- Full payment: Pay the complete adoption fee upfront
- Installment plan: 3-month payment plan with 0% interest
- Pet insurance: Optional coverage for medical expenses
All payment plans require a valid ID and proof of income.
What if my pet gets sick after adoption?
We provide a 30-day health guarantee. If your pet develops any health issues within 30 days of adoption, we'll cover veterinary expenses up to ₹5,000. We also offer discounted veterinary care through our partner clinics.